Política de reembolso

Return & Refund Policy – SARAB JEWELRY

Last updated: June 2026

BY PLACING AN ORDER WITH SARAB JEWELRY, YOU CONFIRM THAT YOU HAVE READ, UNDERSTOOD, AND AGREED TO THIS POLICY IN FULL.

1. All Sales Are Final All purchases from SARAB JEWELRY are considered final upon payment confirmation. Returns and refunds are granted solely at SARAB JEWELRY's discretion and only under the specific conditions outlined below.

2. Strict 14-Day Window — No Exceptions Return requests must be submitted within 14 days of the confirmed delivery date as recorded by the carrier's tracking system. Requests submitted after this period will be automatically rejected regardless of circumstances. The delivery date shown by the carrier's tracking system is the sole reference — customer claims of non-receipt after carrier confirmation of delivery will not be accepted without a formal police report.

3. Non-Returnable Items — No Exceptions The following items are strictly non-returnable and non-refundable under any circumstances:

  • All earrings and pierced jewelry (hygiene law)
  • Personalized, engraved, or custom-made items
  • Items that have been worn, resized, altered, or damaged after delivery
  • Sale, discounted, or promotional items
  • Items purchased with discount codes
  • Items returned without prior written authorization from SARAB JEWELRY
  • Items returned without original packaging, tags, and proof of purchase

4. Return Conditions — All Must Be Met To be considered for a return, ALL of the following conditions must be satisfied simultaneously:

  • Written return request submitted within 14 days of delivery
  • Item is unworn, unaltered, and in 100% original condition
  • Original packaging, tags, and receipt included
  • Prior written authorization obtained from SARAB JEWELRY
  • Item received by SARAB JEWELRY in acceptable condition

Failure to meet any single condition voids the return entirely.

5. Defective Items — Strict Reporting Window Claims for defective, damaged, or incorrect items must be reported within 48 hours of delivery with photographic and video evidence clearly showing the defect. Claims submitted after 48 hours will not be entertained. SARAB JEWELRY reserves the right to assess submitted evidence and determine at its sole discretion whether a defect qualifies for remedy.

6. Refunds Approved refunds are issued to the original payment method only. Processing takes 7-14 business days. Original shipping fees, customs duties, and taxes are strictly non-refundable. Partial refunds may be issued at SARAB JEWELRY's sole discretion for items returned in a condition deemed less than original.

7. Return Shipping The customer bears full responsibility for all return shipping costs, packaging, and insurance. SARAB JEWELRY accepts no liability for items lost, stolen, or damaged during return transit. Only tracked and insured shipping methods are accepted — untracked returns will be refused.

8. EU/EEA & UK Statutory Rights Where applicable law grants a statutory right of withdrawal (EU Directive 2011/83/EU, UK Consumer Contracts Regulations 2013), that right applies within 14 days of delivery for eligible items only. Earrings and sealed hygiene products are explicitly exempt under Article 16(e) of EU Directive 2011/83/EU. Return shipping costs remain the customer's responsibility.

9. Chargebacks & Payment Disputes Initiating a charge-back or payment dispute without first contacting SARAB JEWELRY and allowing 14 business days for resolution constitutes a breach of this agreement. SARAB JEWELRY reserves the right to contest all charge-backs with full documentation and to permanently ban customers who abuse the dispute process.

10. Limitation of Liability SARAB JEWELRY's maximum liability to any customer shall not exceed the original purchase price of the item in question. SARAB JEWELRY is not liable for any indirect, incidental, or consequential damages.

11. Governing Law This policy is governed by the laws of the Kingdom of Saudi Arabia. Any disputes shall be subject to the exclusive jurisdiction of the courts of Saudi Arabia.

12. Contact — Authorization Required Before Any Return No return will be processed without prior written authorization. Contact: sarab.bijouterie@gmail.com. Unauthorized returns will be refused and returned to sender at the customer's expense.

SARAB JEWELRY reserves the right to amend this policy at any time without prior notice.