Shipping Policy

Last updated: June 2025

1. Free Worldwide Shipping

SARAB JEWELRY offers free shipping on all orders worldwide — no minimum order value required. This applies to every country we ship to, including Saudi Arabia, GCC, MENA, and all international destinations.

2. Processing Time

Orders are processed within 1–3 business days of payment confirmation. During peak periods or public holidays, processing may take slightly longer. You will receive an email confirmation once your order has been dispatched.

3. Estimated Delivery Times

Delivery times vary by destination and are estimates only:

Saudi Arabia (Domestic): 3–7 business days
GCC Countries (UAE, Kuwait, Qatar, Bahrain, Oman): 5–10 business days
MENA Region: 7–14 business days
International (USA, UK, Europe, Australia, Canada, etc.): 10–20 business days
Rest of the World: 10–25 business days

These are estimated timeframes only. SARAB JEWELRY does not guarantee delivery by a specific date. Delays caused by customs, carrier issues, weather, or other factors beyond our control do not entitle the customer to a refund or cancellation.

4. Order Tracking

Once your order is dispatched, you will receive a tracking number by email. Tracking updates may take 3–5 business days to appear in the carrier's system after dispatch. SARAB JEWELRY is not responsible for tracking delays or inaccuracies caused by the carrier.

5. Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or fees imposed by the destination country. These charges are the sole responsibility of the customer. SARAB JEWELRY has no control over customs processes and cannot predict or guarantee customs clearance times. Refusal to pay customs duties does not entitle the customer to a refund of the order or shipping costs.

6. Address Accuracy

It is the customer's responsibility to provide a complete and accurate shipping address at checkout. SARAB JEWELRY is not liable for orders lost, delayed, or returned due to an incorrect or incomplete address. If a re-shipment is required due to an address error, additional shipping costs may apply.

7. Lost or Damaged Shipments

Once an order is handed to the carrier, shipping responsibility passes to the carrier. If your order arrives damaged or is confirmed lost by the carrier, please contact us at support@bijouteriesarab.com within 14 days of the expected delivery date so we can assist you in filing a claim.

8. Policy Changes

SARAB JEWELRY reserves the right to modify this Shipping Policy at any time without prior notice. Changes take effect immediately upon publication. The shipping terms applicable to your order are those in effect at the time your order is placed.