Shipping policy

Shipping Policy – SARAB JEWELRY

Last updated: June 2026

BY PLACING AN ORDER WITH SARAB JEWELRY, YOU CONFIRM THAT YOU HAVE READ AND ACCEPTED THIS SHIPPING POLICY IN FULL.

1. Order Processing All orders are processed within 1–3 business days (excluding weekends and public holidays) after payment confirmation. During peak periods or holidays, processing may take up to 5 business days. You will receive an email confirmation once your order has been dispatched.

2. Shipping Timeframes

  • Saudi Arabia (Domestic): 5–10 business days
  • GCC Countries (UAE, Kuwait, Bahrain, Qatar, Oman): 7–14 business days
  • MENA (Egypt, Jordan, Morocco, Lebanon, Iraq, Algeria, Tunisia, Yemen, and others): 10–20 business days
  • International (USA, UK, Europe, Australia, and others): 14–28 business days
  • Rest of World: 15–35 business days

These are estimated timeframes only. SARAB JEWELRY does not guarantee delivery by a specific date. Delays caused by customs, carrier issues, weather, or other factors beyond our control do not entitle the customer to a refund or cancellation.

3. Free Shipping Threshold

  • Saudi Arabia: FREE shipping on orders of 200 SAR or above
  • GCC, MENA, International & Rest of World: FREE shipping on orders of 350 SAR or above
  • Orders below these thresholds: Standard shipping fees apply at checkout based on your location and order weight

4. Tracking Once your order is dispatched, you will receive a tracking number by email. Tracking updates may take 3–5 business days to appear in the carrier's system after dispatch. SARAB JEWELRY is not responsible for tracking delays or inaccuracies caused by the carrier.

5. Customs, Duties & Taxes International orders may be subject to customs duties, import taxes, or fees imposed by the destination country. These charges are the sole responsibility of the customer. SARAB JEWELRY has no control over customs processes and cannot predict or guarantee customs clearance times. Refusal to pay customs duties does not entitle the customer to a refund of the original order.

6. Lost or Stolen Packages SARAB JEWELRY is not responsible for packages lost or stolen after the carrier confirms delivery. If your tracking shows "delivered" but you have not received your package, you must file a claim directly with the carrier. For packages lost in transit (no delivery confirmation), contact us at sarab.bijouterie@gmail.com within 14 days of the estimated delivery date.

7. Incorrect Address The customer is solely responsible for providing a correct and complete shipping address at checkout. SARAB JEWELRY is not liable for orders shipped to an incorrect address provided by the customer. Re-shipping fees will apply if an order is returned due to an incorrect address.

8. Delivery Delays SARAB JEWELRY shall not be held liable for shipping delays caused by: customs clearance procedures; natural disasters, pandemics, or force majeure events; carrier delays or strikes; incorrect address provided by the customer; public holidays in the country of origin or destination.

9. Contact For all shipping inquiries, contact us at sarab.bijouterie@gmail.com. Please include your order number in all correspondence.